Terms and conditions of sale or rental :
Note: all Credit card billing will reflect on your bill as Security Products Unlimited
Security Products Unlimited, requests that you review your invoice for accuracy and completeness. if you have questions please call 915-240-4747 immediately
By placing an order by phone or over the Internet, via purchase order, or online shopping cart, pay pal, or via email, US Postal Service or Wire Transfer etc. Customer agrees to said terms and conditions.
Customer additionally agrees to have read and accepted all terms as they are stated under our terms and condition.
We assume no liability for omissions or fitness for any application. All pricing is subject to change without notice.
Return Policy: Money back Guarantee, means that some products can be returned within 15 days , with the exception of any custom orders. After that time the product is non refundable and non returnable and must be paid for in full regardless of the type of instrument used to make the purchase, i.e.. purchase order, purchase requisition, credit card , check or any other form of payment or agreement to pay for the said product.
Products must be returned in the same packaging as they were shipped in or as received. Products must be in same condition as when shipped from the factory. Furthermore it is the responsibility of the customer to check product packaging for any visible damages to the container ,packaging or crate and photograph and inspect product upon delivery. All claims will be processed thru the carrier.
It is the full responsibility of the customer to inspect any product upon arrival to ensure it’s the right product as well as check for any signs of physical damages that may have occurred in transit , additionally it is the responsibility of the customer to inspect the products functionality for their specific application, check for dents, scratches, defects, broken parts, missing parts, instruction manuals and check the operability and suitability of the product prior to installation, additionally it is the responsibility of the customer to check the product packaging for any signs of visible damages to the container or packaging and or crate and immediately upon arrival photograph and inspect the product and immediately notifying us if something is found to be defect missing or incorrect.
Any product that has been installed is not eligible for exchange or return.
We cannot accept any product returns on any products that has been installed regardless of its failure to be the incorrect model or meet the expectations and suitability for any application.
We offer a 15 day money back guarantee on most products, in the event a trial period is required we must agree to a specified time frame for review which must be noted on the quotation as well as the invoice., The trial period will not exceed in 2 weeks regardless of the type of products ordered . Please keep in mind that we do not allow returns on products that can be used for testing purposes or any type of counter surveillance work or products that are custom orders or specially made designed or painted or products that can be used for a specific one time purpose or application, as well as items that may be used to address a temporary security concern.
No freight charges will be refunded on any return, it is the responsibility of the purchaser to pay the freight charges to and from their location.
Some orders will be charged a 20% restocking fee depending on the manufacturers policy, this is a standard policy with most major distribution centers, which covers handling and process fees crate fees . Additionally freight charges will be deducted from any return or shipped orders, it is the responsibility of the customer to arrange shipment returns, thru us by getting a return authorization before any product is returned or shipped back to it point of origin. We will provide the return address for return with the roper RMA number which must be attached to the return label.
Please call before ordering, any products if you’re not clear on the return policy for any specific product. All products must be returned in the same packaging and condition as when shipped. No exceptions. Loaner products must be returned in same as New Condition. or they will be charged to the customer at the Price listed. damage to loaner products will be at the the cost to repair or the cost to replace, this will be the customers responsibility if damaged.
Note Web site may contain pictures or descriptions of products or parts that may no longer be available or that may have been discontinued ,modified or are in very limited supply to out of stock with no replacement.
If a product is to be returned, buyer must call and get a Return Authorization Number # before we can accept any returned product sent back to us or the distribution center from which it was shipped. Note some products ship from different regions of the United States, so freight charges could dramatically vary.
Indemnification: You agree to indemnify, defend and hold harmless Security Products Unlimited, its officers, agents, directors, employees, agents, affiliates, licensors, suppliers and any third party information providers to the Site from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms by you.
Under no circumstance's shall Security Products Unlimited, be responsible for, incidental or consequential damages with respect to economic loss or injury to persons or property, arising out of use or careless handling of any product or the inability to use the product purchased, whether as a result of breach or express or implied warranty, negligence or otherwise. Purchaser shall determine the suitability of the product for his own intended use and user assumes all risks and liability what so ever in connection therewith.
Purchaser shall be responsible for checking, country, state and local laws before purchasing some products
All recommendations and sales are made on condition that we will not be held liable for determining fitness for any application or possible damages resulting from their use.
Warranty on Products:
In some cases a Product warranty is void from any warranty if the manufacture seal is broken or damaged, or missing. No product returns will be accepted in the event a product warranty seal is broken, and no credit will be applied to buyers account. Warranties vary from manufacturer and some items may have only certain parts warranted against defects
The Seller only guarantees that each product listed conforms to its standard quality, and provides the Manufactures warranty.
Any Products that is found to be defective after the customer has had the product for more than 30 days must return the product to the manufacturer for an exchange or refund depending on what there policy is, we have no control over defects or defective products , however they are covered by the manufacturer of the products and therefore should be worked out with the company that makes the products. We can and will assist you in any way possible in order to help you get your problem resolved, however it is your responsibility to check the status and operation of the products as soon as it is received in order to assure it is as expected and functional as well as ensure its operability is as expected.
Loaner units: note if a loaner product is sent out for review the trial period is 15 days and the customer agrees to return the product directly to us in the dame condition as when shipped after the 15 day trial period, note if the product is sent out to customer as a substitution or for product review or demonstration purposes the trial period of 15 days may be increased by calling us, however after that date a rental fee will be charged, and the customer can elect to purchase the product outright, also the customer agrees to pay for any freight charges to and from customer location and in some cases ship the product to a different customer who may also be waiting a chance to evaluate the product , customer agrees to return or forward the product is the same condition as when shipped to them . note: the rental fee is normally around 1/3 of the retail price of the product quoted. depending on the number of units ordered the price may be lower .
terms: all prices quoted are pre paid pricing . we add 10% to 15% additional for terms of net 30 depending on the product , depending on various customer needs we can sometimes accomidate
Customer may rent the necessary equipment from us to install the products sold or purchased thru our company. It is the renters responsibility to return the products in the same condition and packaging as received. Customer will be responsible for damage to the equipment even if not at fault. Customer assumes Sole liability for any and all liability issues that may result from the use of this equipment including injury Customer is responsible for loss ,stolen equipment or damage regardless of cause. Customer agrees to return the equipment to the same location as picked up at. Customer understands that they have received the appropriate information regarding the operation and use of the equipment. Customer agrees to use the correct fuel type in what ever items they may be using. Customer understands that all equipment is water resistant and not water proof. Customer agrees and acknowledges that they fully understand the operation and how to use the equipment in a safe manner. The rental of equipment is based on a 24 hour period from the time it is accepted or picked up by the renter to the time it is returned. Equipment rented must be checked prior to using it to ensure that it is operational , a deposit may be required on some items, and when returned in the same working condition as picked up in the deposit will be refunded. Most Items are rented on a 24 hour or daily basis however in some cases may require a weekly basis or however long required, Generators, tools, Trailers, Sump Pumps and Pressure sprayers, drill hammers, chip hammers epoxy dispenser guns are based on a 24 hour rental period which constitutes a one day rental fee, due an payable on return only after the item is inspected and found to be in the same operational conditional as when picked up . All rentals are charged accordingly, it is considered a daily rental even if the renter doesn't use the product or a products is carried forward thru the weekend, as Sundays do apply and each 24 hour period constitutes a billable day , regardless of any unforeseen or adverse weather condition which may arise unexpectedly or for no cause to include instances where facilities are not open, or unforeseen circumstance like no power source, where the products rented may not be used , or for any other reason out of our control. Customer realize that they are financially responsible for any Damage to equipment and its there responsibility to pay for any required repairs or replacements , in order to bring the item back back to its original condition. It is the responsibility of the person renting any item to return the item on time or an additional day will be charged and in the event the item will be late a phone advising us of a delay would be required. The following shall be admissible as evidence of negligence and breach of contract in an law suit or arbitrations: 1} that the driver of any trailer was texting or using any mobile phone other than hands free or for an emergency call while driving. I acknowledge that i have received and agree to the terns and conditions of this rental contract addendum.
Referral and Finder Fees : Security Products Unlimited agrees to assist customers in finding contractors, either General ,Specialized Contractors or Sub contractors as needed that are qualified and suited to do various kinds of Jobs. The contractors have to be Security Bond and be licensed Professionals. The contractor we refer to any of our clients job sites agrees to not compete directly with us on providing prices on any kind of similar equipment that we may be selling or any kind of materials that may be needed to install various products that we sell or would be quoting to our clients.. The Contractor agrees to only supply labor prices to us and in certain cases directly to the client or there agent upon our approval , at which time we will negotiate verbally a good faith agreement as to what our percentage or specific dollar amount would be for finding the contractor for the job. Due to the nature of this work, we may at times need the contractor to quote our customer directly an bill them directly or supply a quote to there agent pricing for the labor or installation work for that job, providing an itemized materials needed list to successfully complete the job . The Contractor agrees to not advise any 3rd parties any information supplied to them from us or thru a third party or relate who the customer is to any other supplier or contractor, any information such as there address ,any contacts , any buyers names or ay knowledge about the type of job or products the customer may be considering for purchase, or that we may be, installing or quoting. Contractors Agrees not to supply the customer with any Same or Similar products directly or thought any 3rd party supplier
Example : of the kinds of items we sell may include additional work from various kinds of contractors include paving work , laser leveled concrete , installation of transaction windows, lift arm gates, roll gates ,barriers, bollards, cabling, networking products , cement and asphalt work , sheet rock work ,electrical work, roofing work ,bullet resistant sheet rock work, painting and finish work, lighting, flooring or anything that can be associated with the installation of certain kinds of products to include traffic control products , bollards , traffic spikes , installation of bullet resistant window , window intercoms replacement walls re- enforced walls, re enforced counter tops, floor safe installation, wiring, electrical work, installation or demolition of existing or new walls , removal of counter tops windows cutting of marble, fiberglass drop in deal trays and shelf's, or installation of pass thru windows or specialized cutting of glazing materials
Contractor understands and agree that these job referrals to them are confidential and contractor agrees to provide estimates to us with a percentage or fixed dollar amount built in as our finders fee or a percentage if contractor is awarded the job . Fees can be a percentage of the labor charged or quoted ,and in some cases may be a percentage of the actual labor plus materials depending on whether we supply any specialized items parts ,tools ,supplies or materials needed . Our minimum charge for subcontractors receiving these referrals is 10% of the total bill labor, plus time at $ 45 per hour , if the contractors requires us to visit the job site, plus fuel ,travel, meals, hotel accommodations if required as well as and miscellaneous charges. Should we need to do a site survey, or if time and travel is involved in getting to the site or we need to be present with the contractor in order to do the evaluation or estimate of the job at their specified location.
Additional charges: We add up charges for any added assistance that may be required . Additional prices may include travel, meals hotels, freight of equipment, time to a specific job site or the need to supply additional parts that may result in unforeseen expenses. We reserve the right to ask the contractor to add in any additional dollar amount above the finders fees in these cases.
Billing : We reserve the right to allow the contractor to bill the customer directly, in the event that its the customers preference, if the contractor will be responsible for maintaining the installation and the performance of the equipment .The contactor is aware that any future problems that may arise will be there sole responsibility and the contractor agrees to expeditiously fix or repair and correct any future issues that may arise in the future. Additionally the contactor may collect there fees directly from the customers, as well as any deposits for materials if required, before starting the job. The contractor will provide us a copy of the estimate and any additional charges that may be required and clearly state the warranty on there estimate and bill.
Charge backs on credit cards:
Purchase orders will need to be approved prior to us accepting any purchase order as a legitimate agreement to purchase any product . We reserve the right to require a deposit as well as any remaining balance including freight to be paid prior to shipping. Custom orders may require a deposit even when a purchase order is submitted to make a purchase , regardless of who the purchasing entity is. We reserve the right to validate and confirm all information provided and may refuse any purchase order upon our discretion, we may require a D&B Report or credit worthiness report which will be at the customers expense and if necessary may require a deposit prior to the production of any custom product . Some items will not be returnable or refundable due to the size , color, design, makeup.
All orders as well as any credit card processed order will be subject to u to a 20% restocking fee on any product eligible for a return.
Customer agrees to be responsible for payments if denied or rejected by any credit card company.
All accounts with a balance over our terms of NET 30 Days or upon receipt from the date shipped to customer , will be billed a late fee of $35 on any balance over $ 150 and $ 35 dollars charged for each subsequent month the balance remains unpaid, at 90 days additional fees for attorney fees, filing fees delivery charges and delivery of certified mail to included process service to the customer as well as any other costs will become part of the unpaid balance owed by customer. Security Products Unlimited, reserves the right to consider any purchase whether verbal or otherwise a binding contract regardless of the customer failure to notify us of any unforeseen problem with the products parts or any defective item , or defective part to include a wrong part or wrong product that may have shipped as long as the product or parts are accepted by the customer , All Sales are final after 15 days of receipt whether we are notified or not or as long as the items have not been returned to us within 15 days after receiving the order , additionally any items shipped is then considered a final sale and is not refundable or returnable , if we are not notified within 15 days from delivery date of acceptance and the balance is then considered owed and binding, Note: if terms agreed to by us as a convenience to the customer are exceeded by the customers regardless of cause or reason regardless of written on invoice or verbal over the phone or a signed agreements on an invoice or purchase order or other instrument then the sales is considered a binding contact , and customer agrees to pay for any requested product or parts they requested that we ship to them even from a 3rd party or directly, and all such sales are then considered purchased by said customer.
For Balances over 90 days the percentage rate will be 21.9 % percentage rate and is considered DELINQUENT , and special offers for extended terms or , discounts or any kind of concessions will be waived if the terms of 60 or 90 days are exceeded for any reason.
Late fees for rental equipment will be $25 per day if credit card is declined or customer fails to make payment upon return of equipment
at 90 days any balance will be submitted to a law firm for collection, where if necessary , liens may be file against property until paid in full
Note: Customers agrees to pay all attorneys fees , court cost , filing fees any any additional fees that are necessary to collect the amount owed
this amount will be ADDED TO the un-paid balance until the account is paid in full.
We do accept all major credit cards, as payment: Note that some prices may be quoted to reflect the additional cost incurred for using this form of payment versus checks or wire transfers. We reserve the right to provide a processing fee as a separate line item in the event the item has the potential to be paid for by credit card instead of check or wire transfer
LATE Fees: and other charges When Special pricing Discounts have been provided to dealers or resellers
If payments are over indicated terms example net 30 days of the agreed to terms and payment is late or delinquent and over the the terms outlined on any specified order in which the products have already been delivered to the customer , We reserve the right to bill the standard pricing, collect the discount that may have been applied if the payment has not been made according to the terms specified at the time the order was placed .
Standard pricing is the price that we would normally charge for a product if sold individually without any discounts for quantity discounts or special discounts. Security Products Unlimited reserves the right to reverse the discounts that may have been provide , given or applied when the customer first placed the order and agreed to purchase the products. In the event the customer provides a false or bogus purchase order or a bogus or fake purchase order number in order to advance the shipment of the products or receive the products, and a discount has been provided for those products ,we reserve the right to reverse the discount and charge the standard selling price for those items. The actual non discounted selling price of those products, refers to what we would normally charge for those items if only one item was purchased, and no discounts were given.
In the event that a customer misrepresents its intent to purchase a products and provides a purchase order number but fails to follow through with providing us the hard copy of the signed and approved company purchase order ,we reserve the right to bill the customer for those items at the standard non discounted price that we would normally charge for those items in single quantities.
Customer is aware that this is a charge back for the account not being paid by the date specified, which could be any set of terms net 15 net 30 etc or upon receipt, including but not limited to payments due for, net % discount if payment is not made in the time specified and agreed to.
If customer defaults on payment regardless of which payment instrument, credit card, money order, cashiers check, company check, wire transfer , pay pal, , these accounts will be billed charges of 21.9 % APR AT 35 DAYS DELINQUENT, after receipt of products or services.
ALL ATTORNEY FEES, BANK FEES ,PROCESSING FEES, COURT COST AND FILING FEES AS WELL AS all additional charges for CERTIFIED MAIL EXPENSES , overnight air, or PROCESS SERVER FEES WILL BECOME PART OF TO THE UNPAID BALANCE.
Litigation fees: In the event customer refuses to pay an Outstanding balance owed and we have no recourse other than litigation in resolving an outstanding debt ,and have to file a legal claim in the Texas courts to recover this debt by litigation the Party involved owing the balance is responsible for all attorney fees, court cost, parking expenses and time at $ 95 per hour as well as a one time charge of $ 695.00 as well as being responsible for all other filing fees, or costs associated with collecting this debt and unpaid balance with interest additionally any other charges for filling liens ,both personal or against a business, are also the financial responsibility of the customer for non payment.
In the event the client doesn't resolve there balance in a timely manner and we are forced to resort to litigation in a small claims court n the State of Texas a fee of $ 495.00 one time fee will be added to the outstanding balance for our time and aggravation and disruptions in our daily business , additional fee will include any expenses to recover this debt by litigation and the Party involved owing the balance is responsible for all attorney fees, court cost, parking expenses and time at $ 95 per hour, all other filing fees, or costs associated with collecting this debt with interest additionally other charges for filling liens ,both personal or against a business, are also the financial responsibility of the customer for non payment.
Shipping and freight charges:
We are not a freight forwarding organization or a shipper, so we can't accept the responsibility of a third party to ship the correct product, by the right method or agree to the time in which the product will arrive. The most we can provide is an approximate time you can expect to receive your products. Please verify your preferred shipping method, and use the shipper’s website to track your package and expected delivery times. If requested a tracking number will be provided. Most Shipments are shipped thought a distribution center, in which case we have little control of when the product ships, or the actual tracking number, because we don't know precisely which carrier was used.
We cannot control the possibility of backlogged orders being processed prior to your order being received.
Please allow ample time to process and ship your security product to your specified location. As is the case with most security products, the customer orders the product last minute and expects it to be on site the next day, this is virtually impossible in most cases, due to the log of orders being processed thru these distribution centers, that process orders world wide.
Regarding Credit card purchases:
Customer agrees to provide accurate billing information and credit card information for all purchases. Customer is aware that providing false information is a crime punishable by the law. Security Products Unlimited reserves the right to prosecute any violation to the full extent of the law. Any Unpaid balance is subject to all necessary collection activities deemed necessary by Security Products Unlimited to collect all money owed.
credit card orders add 3.5% processing fee to total including freight or pay by check
All credit card orders must have there billing address and ship to address listed with the credit card company. All orders over $500 dollars will be checked to see if the ship to address is listed with the credit card company. No order will ship until verified. The purchaser may be required to list with there credit card company ie American Express, the ship to address or add it to the credit card holders account as an alternate ship to address. This is a measure to protect the credit card holder from unauthorized use of their card.
Note: with all credit card orders we require that you complete the required paper work after calling in your order to security products unlimited
All Custom orders are set up as a one of a kind order and These sales are final
Credit Card Information is to be completed by customer which is located at the bottom of all invoices,
We require that you confirm the accuracy of the delivery address and confirm that all information is correct prior to signing
We required that you return the Order form to us by a verifiable business fax, email or by courier service. We require a signed copy of the order on our Order Form , which states our terms and conditions.
We do in some case require additional forms of identification to verify identity of person placing the order, as well as a confirm that we have a verifiable billable or delivery address in which to make the delivery. Identification will be required for any overseas orders. Note a verifiable form of ID are drivers license, credit cards billing verification,, utility billing statement , copy of a Passport , Company letter head verifiable phone and fax and address.
We reserve the right to require additional proof of identity, if we feel it is deemed necessary
Most common carrier or Delivery companies UPS ,FEDEX and others do verify identification prior to making a delivery for valuable items
As well as require you sign and agree that you have received a complete order, free of defects or any shipping damages missing parts.
In Order to reduce credit card fraud, proof of identity is required as a measure to protect you as well as ourselves from any fraudulent charges
As with any order made in any store in the country, where a signature is required, we expect to receive back your signed and completed invoice outlining the charges that you agree to pay for products
This invoice and agreement to pay must be faxed, emailed or mailed back prior to the order being delivered.
As a customer Convenience: On special occasions orders may be processed , prepared for international shipment or pre assembled at the customers request.
Any order or agreement to purchase is a legal document , All Orders called in will be treated as such.
As with some products that are shipped thru common carrier we reserve the right to bill the customer additional charges for delays out of our control i.e. storage charge -re packaging fees, re-crating charges , re -direct charges , re- boxing fees , returned as undeliverable charges , undeliverable shipments due to weather or inaccurate delivery information which is out of our control.
Additional Charges may occur due to a mishap that may occur from the time the products are stored, shipment, picked up
With out the required signatures and verifications we can’t schedule or reschedule a delivery
All freight charges, handling fees, storage fees , pallet fees ,packaging fees, re- wraps , re -boxing fees , re -crating charges, restocking fees
will still be the responsibility of the customer
Once they have surrendered there credit card information to process an order for a shipment.
Note: additional fees may include brokerage fee, customs fees, other duties, cod charges and rejected shipment charges, or POD charges
Default on Payment:
Customers agree to pay all attorney fees, paralegal fees, tracking fees, skip trace fees, court costs, travel, meals, collection fees and incidental costs associated with the collection of any outstanding balance plus late fees of 1.5% per month on any and all unpaid balance until the debt is cleared. Any misc. charge, overnight mail, certified letters, typing, or professional services needed to settle debt will be come the responsibility of said purchaser. The customer agrees to these terms and conditions by placing an order and is bound to the said agreement. Additionally any fees charged by the credit card company i.e. process fees, discount fees, etc. charge backs fees, bank fees will then become part of the balance due.
Security Products Unlimited: In the event a corporation, or a business defaults on payment, the person making the purchase on there credit card becomes personally responsible for the payment of any money owed Security Products Unlimited.
Additionally any receiving party of goods shipped, by receiving the order assumes the liability of the debt, as thought they placed the order themselves. Security Products Unlimited reserves the right to use the package tracking numbers and the individual signing for received products and hold the receiving party responsible for payment in full for the shipment, until the goods are paid in full.
If a receiving party requests a delivery location not listed with the credit card company, the purchaser may be required to list the delivery address with the credit card company as an additional or alternate shipping location.
This is a personal guarantee, agreed to by the individual placing the order.
Modification of Terms: Security Products Unlimited may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the Site shall be deemed your conclusive acceptance of the modified Terms.
Over night freight
Overnight shipping charges will not be refunded should a product be defective.
However any defective products ship by ground delivery will be credited for freight charges. Price Quotations for freight may apply to certain items depending on the weight and the destination zip code. In these cases the freight price will be quoted to the customer once the order is received, the freight charges will be provide to customers so they can decide which level of service they prefer. The buyer must report damages of any type to the Freight Company
Package tracking of orders:
Various freight forwarders provide web sites to track packages and to confirm the level of service. Some Products, we sell ship from other location outside of our immediate area, in these cases we can only process the order and relay the information, such as tracking numbers or air bill numbers to the buyer via email.
All overpayments must be requested within 90 days or any overpayment will be applied to the customer account in the form of a credit towards future equipment purchases.
This may Include the cost of shipping equipment to or from the MFG or the rental location or any cost associated with the delivery of any goods to your requested destinations.
Various products may require special crating, if shipped domestically or over seas. I.E. x ray machines ,Transaction drawers ,window
We reserve the right to invoice the customer for crating charges based on requirements , depending on destination.
Security Products Unlimited assumes no responsibility for damages, which may result from carelessness on the part of the freight company , or not packaging products properly or other unforeseen damages due to carrier errors , or damages resulting in transit.
The foregoing may not be changed except by agreement in writing by an officer of Security Products Unlimited. terms and condition may change without notice
Security Products Unlimited